📄PRIVACY POLICY

Effective Date: June 1, 2025
Last Updated: June 1, 2025
Business Name: EFS TechFlow
Address: Edmonton, Alberta, Canada
Privacy Officer: Emad Said
Email: [email protected]
Phone: 587-407-2047

1. Introduction

This Privacy Policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and other applicable laws. It governs data collection through www.efstechflow.ca and our services.

2. Information We Collect

We collect:

• Contact details (name, email, phone number)

• Business information (name, address, industry)

• Data you provide in forms, consultations, or tools

  • Data is collected only after obtaining your explicit consent.

    We collect data through forms, chatbots, and scheduling tools on our website. Each data collection point will display a direct link to this Privacy Policy.

3. How We Use Your Data

To:

• Provide digital marketing, CRM, and automation services

• Manage your account and provide customer support

• Send marketing communications (opt-in required)

• Improve our services and website experience

• We do not sell your personal information. Third-party sharing occurs only with:

• Trusted service providers (see Section 7)

• Legal authorities when required

4. Data Retention & Deletion

• Retained only as long as necessary for disclosed purposes

• Deletion requests: Email [email protected]

• Response within 30 days; backups are purged after 60 days

5. Your Privacy Rights

You may:

• Access or correct your personal data

• Withdraw consent (including marketing opt-outs)

• Request deletion of your information

  • File complaints with:

  • Office of the Privacy Commissioner of Canada and/or Office of the Information & Privacy Commissioner of Alberta

  • Contact our Privacy Officer to exercise these rights.

6. Data Security

We implement industry-standard security measures including encryption, access controls, and SOC 2-compliant infrastructure to protect your data.

7. Third-Party Providers

Your data may be processed by:

• U.S.-based cloud service providers for CRM, analytics, and storage

• By using our services, you acknowledge data may be subject to U.S. laws
  

8. International Data Transfers

Data is primarily processed in Canada but may be transferred to the United States. All transfers comply with Canadian privacy standards.

9. Breach Notification

We will notify affected individuals and authorities within 72 hours of confirming a breach that poses significant risk.

10. Policy Updates

Material changes will be posted here with new effective date. Continued use constitutes acceptance.

Contact Privacy Officer: Emad Said at [email protected] or 587-407-2047.